Frequently Asked Questions

Everything you need to know about your KARAKU experience

What is the typical shipping timeframe for my order?

Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping may take 7-14 business days depending on your location.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment to ensure the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are KARAKU garments ethically produced?

Yes, we are committed to sustainable fashion. We partner with certified manufacturers who ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery progress in real-time.